Landlords

Communication

We will effectively communicate with you. Your Harcourts Blue Fern Property Manager will discuss your needs and develop a policy for the prompt response and resolution of matters for you and your investment. We sometimes spend a large amount of time away from the office appraising property, inspecting and managing property, however, be assured we will respond.

Accounting

• We will deposit the net proceeds of your rental income into your nominated bank account as per your management agreement.
• We will provide you with all copies of invoices for any repairs required at your property if requested.
• We will pay all property outgoings as agreed on your behalf prior to the due date (subject to the availability of funds).

Property Inspections Process

• We will undertake a comprehensive Property Condition Report including photographs, prior to the property being occupied for all properties we manage.
• We will conduct routine inspections regularly and provide you with a written report. At these routine inspections we will report to you any repairs or preventative maintenance that may be necessary.
• We will conduct a comprehensive property inspection when the tenants vacate.

Maintenance And Repairs

We expect that property owners will undertake recommended repairs to their rental property in order to preserve the value of the property, meet legislative obligations and maintain a positive relationship with the tenants. At Harcourts, we prefer tenants to submit all maintenance requests in writing.

• We will not undertake repairs to your property in excess of your nominated amount, without first obtaining your approval. NOTE: This excludes emergencies and repairs that are required to be rectified by law.
• We will contract a tradesperson within a timely manner for non-urgent repair requests and/or quotes.
• We will attend to any urgent repair requests.
• We will only use trades people who are properly licensed and insured to handle the type of work being performed on your property.

Maximise Return on Your Investment

Our ultimate goal is to assist you in maximising the returns on your investment property.

• We will review what we consider to be the optimal rental rate for your investment in the current market at least once a year and advise you if a change is recommended.
• We will send you a comprehensive property statement annually for tax purposes.
• We will prepare and send you a written annual comparative analysis / rental appraisal upon your request.
• We will guarantee you maximum exposure when your property needs to be re let by advertising on two of New Zealand's largest property websites- Harcourts and Trade Me.

Letting Process

We will undertake comprehensive listing notes about your property.

• We will have the property photographed where appropriate and an advert composed. We will have the property listed on all the real estate web sites that we subscribe to.
• We will schedule viewings of your property as required to all prospective tenants until your home is rented. (Subject to access provided to us by any current occupant)
• We will subject all applications to: - A check on the appropriate tenancy databases - Verification of applicant’s former renting references. - Verification of the applicant’s employment.
• We will ( unless instructed otherwise ) refer all potentially suitable applications to you for approval.
• We will let your property for the asking amount of rent (as outlined in your management agreement with us). We will not let your property at a lower amount, without first obtaining your permission.
• We will complete and execute the tenancy agreement and give the tenant’s possession of your property once the rental applicant process has been approved and the required 'move in' costs have been paid.
• We will complete and execute the tenancy agreement and explain in detail their responsibilities and obligations.
• We will lodge the bond in accordance with the legislation.
• We will forward a copy of the tenancy agreement to you (if requested).
• We will have regular contact with you and feedback for you throughout the process.

Rent Collection Process

We have a zero tolerance rent arrears policy which we outline clearly to all tenants when they are signing their tenancy agreement.

• We will process rent payments daily.
• We will follow up all late rent payments in accordance with our management agreement and Residential Tenancy Act 1986.
• We will contact you to make recommendation and seek your instructions, should termination of the tenancy be an option.
• We will keep you informed throughout the legal process, should termination be necessary.
• We will provide you with an annual financial summary (if requested).

Tenancy Renewal Process

• We will review the tenancy agreement for your property in advance of its expiry, advising of current rental market conditions.
• We will not renew a tenancy agreement without your express written permission unless stated in the management agreement.
• We will advise you of any advice by the tenants that they are not renewing their lease.
• We will minimise vacancies by promptly acting on vacate advice.
• We will proactively manage the tenancy agreement renewal process and rent review process.
• We will regularly review rent in accordance with the current legislation to ensure you receive the highest rent possible.